Cancellation Policy

(Excerpt from our General Terms and Conditions)

§ 6 Return of Goods

1. The return of properly delivered goods is fundamentally voluntary.

2. In the case of a voluntary return of goods, a processing fee of 25% of the invoice amount is charged. We also reserve the right to make further deductions for depreciation of the voluntarily returned goods. The customer is free to prove that no or significantly less depreciation occurred due to the return of goods than we claimed.

3. Special productions manufactured for the customer (e.g., individual printing with customer visuals and/or other special constructions) are fundamentally excluded from return.

§ 7 Termination, Lump Sum Compensation Claim

1. The customer may withdraw from the purchase contract at any time until the completion of the order. However, KOHLSCHEIN reserves the right to fully invoice any costs already incurred.

2. In the event of early termination not attributable to us, compensation is as follows: Services not yet provided at the time of receipt of the termination and that cannot be provided due to the termination are not charged. Instead, these unprovided services are invoiced at a flat rate of 10% of the net price.